OYOYI TRUST CENTER

Trust Center

How we protect your designs, who does the work, and what our checks do and do not cover.

Sourcing in another country depends on knowing who you are dealing with and what you can rely on. This page states our approach to confidentiality, commercial roles and verification in plain terms.

Client names and styles: Kept confidentialWe do not share other brands' designs.
NDA: Available before cooperationTell us if you need one before sharing detail.
Production: Not tied to TideLineUse our tools and support with the manufacturer you choose.
Independent verification: Agreed separatelyOur own factory checks are not third-party certification.

In short

Client names and designs stay confidential, and we can sign an NDA before cooperation.
You can use our tools and support with the manufacturer you choose. You do not have to produce with TideLine.
Our own factory checks are not independent third-party certification. Independent inspection and testing are agreed separately.

Confidentiality and NDA

We strictly adhere to client confidentiality agreements and do not share other brands' designs. For that reason we do not publish client names or styles.

We can provide fabric samples and sewing technique samples, or demonstrate our quality directly by making samples for you.

We can sign an NDA before cooperation. If you need one before sharing more detail, say so when you contact us.

Designs, suppliers and project records

Your existing rights in your designs remain yours. Before exchanging sensitive information, agree confidentiality, permitted access, supplier communication, and the records to be handed over.

For newly commissioned design or development work, confirm the deliverable and ownership or licensing terms separately.

Tech pack files you generate are retained permanently and remain downloadable. How personal information is handled is described in the Privacy Policy and the Terms of Service.

Who does the work

OYOYI is the customer-facing development and service platform. TideLine provides its manufacturing and supply-chain foundation. Projects may involve the manufacturing team, material suppliers, or other agreed service providers.

When we coordinate your suppliersWe work within the access and responsibilities agreed with you and the factory. You can keep existing relationships and use OYOYI for the management tasks you need.

When our manufacturing network is proposedThe proposal should make clear which entity manufactures, supplies, coordinates, invoices, or holds stock, and how it is related to OYOYI. We agree the applicable service fee or supply quotation before work starts.

When you only need supportYou can use development and material support without placing a garment production order. You do not have to manufacture with TideLine.

You should know who is doing the work, what you are paying for, and which decisions remain yours.

What our checks are, and what they are not

Our factory checksWe follow agreed specifications, inspection checkpoints and defect evidence. Our own factory checks are not independent third-party certification.

Independent inspection and testingIf your buyer, product, or risk level calls for independent inspection or laboratory testing, the provider, scope, fees, and reporting are agreed separately. Coordination does not guarantee a passing result, certification, or market approval.

Certificates and test reportsAsk for current documents for the specific material, product, and required scope, such as applicable OEKO-TEX, recycled-material certification, or performance test reports. Confirm what the document covers and whether it applies to your selected item. Do not assume that every library reference or finished product has the same certification.

Performance claimsChlorine resistance, sun protection, and other performance claims need applicable evidence, not just a fabric category name.

AI-generated filesAI can create a starting tech pack, but the generated file is not automatically production-approved. AI does not replace confirmed material specifications, pattern development, physical samples, or human technical judgment.

Prices, terms and company presence

Physical-service prices, quantities, and timelines are project references. Confirm the selected materials, scope, and current quotation before committing.

Confirm the actual payment terms and payee on your project invoice. Confirm payment instructions against the invoice for the relevant service.

Our wider business includes company operations in the United States and Hong Kong and storage-service capabilities. Confirm the actual location, operating entity, capacity, handling requirements, stock records, and dispatch terms for your goods. Company presence does not mean a warehouse is available at every location.

See Pricing & Fees for the published reference points.

How to reach us

Discuss your project on WhatsApp: +8618302407790, or use the Contact page. For existing requests, visit My Inquiries after logging in.

Common questions

Are you a factory or a trading company?

OYOYI is the customer-facing development and service platform; TideLine provides its manufacturing and supply-chain foundation. Projects may involve the manufacturing team, material suppliers, or other agreed service providers. You can use development and material support without placing a garment production order.

Can you sign a Non-Disclosure Agreement (NDA)?

Yes. We take commercial confidentiality very seriously and can sign an NDA before cooperation.

Can I see examples of products you have made for other brands?

We strictly adhere to client confidentiality agreements and do not share other brands' designs. However, we can provide fabric samples and sewing technique samples, or demonstrate our quality directly by making samples for you.

Do I have to manufacture with TideLine?

No. You can use OYOYI's tools, professional feedback, and material support with the manufacturer you choose. Agree on any additional work and responsibilities separately.

Who controls our designs, suppliers, and project records?

Your existing rights in your designs remain yours. Before exchanging sensitive information, agree confidentiality, permitted access, supplier communication, and the records to be handed over. For newly commissioned design or development work, confirm the deliverable and ownership or licensing terms separately.

Are your own factory checks third-party certification?

No. Our own factory checks are not independent third-party certification. If your buyer, product, or risk level calls for independent inspection or laboratory testing, the provider, scope, fees, and reporting are agreed separately.

Can you guarantee that a product will pass testing?

No. Coordination does not guarantee a passing result, certification, or market approval. Confirm the laboratory, scope, required samples, fees, and report arrangements before work begins.

Have a question before you start?

Ask about confidentiality, an NDA, who does the work or what we can verify. We confirm scope and terms before any work begins.

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